Customer Operations Associate 

📍 Location: Belgrade, Serbia (Hybrid)

🏢 Department: Customer Operations

🕓 Working Hours: 10:00 AM – 6:00 PM (Belgrade time)

💼 Employment Type: Full-Time

About Coverdash:

Coverdash is an innovative insurtech company revolutionizing the way small businesses access and manage insurance. Our mission is to simplify the insurance experience by combining technology, automation, and human expertise. By combining technology, automation, and expert support, we make business insurance effortless and accessible. Our growing Belgrade team plays a key role in supporting U.S. operations — and we’re looking for detail-oriented, proactive professionals to join us.

About the Role:

As a Customer Operations Associate, you will play an essential part in ensuring a smooth insurance experience for our clients. You’ll process and maintain client, policy, and billing data, assist with policy changes, and collaborate closely with our U.S.-based teams. This role is ideal for someone who thrives in a fast-paced environment, has strong attention to detail, and enjoys working with systems and data. 

What You’ll Do:

• Process, maintain, and enter client, policy, and billing data in Coverdash’s Admin AMS system.
• Operate within Coverdash’s ticketing system to manage and track client requests.
• Process and issue Certificates of Insurance (COIs).
• Work within Coverdash’s online platform where clients can apply, purchase, pay for, view, and modify insurance policies.
• Assist Account Managers with insurance applications and renewal preparation.
• Handle daily downloads from carrier portals, including retrieving documents and updates for our book of business.
• Process policy changes internally and with carriers, ensuring Admin is always up to date.
• Complete endorsement quoting and issuance on carrier websites.
• Support carrier quoting as needed.
• Collaborate 1:1 with U.S.-based Service and Sales team members.
• Handle billing notices and payment follow-ups, resolving payment issues with carriers.
• Work with Ascend for payment and billing management.

What You Bring:

• 1–3 years of experience in insurance operations, client servicing, or administrative support.
• Excellent English communication skills (written and spoken).
• Strong attention to detail and data accuracy.
• Comfort working with multiple systems, CRMs, and carrier portals.
• Proactive mindset and ability to manage multiple tasks efficiently.
• Team-oriented attitude with a willingness to learn and grow in a fast-paced environment.

Why Join Us:

• Be part of a high-growth insurtech company redefining commercial insurance
• Collaborate with a dynamic, global team with collaborative culture that values transparency, ownership, and growth
• Opportunities for career development and advancement 
• Competitive compensation package
• The opportunity to redefine an entire industry